Order Return Requests
We
strive to make our return process fast and easy. However, all
returns must be pre-authorized. Return requests (RMA requests) are
typically processed within 24-48 business hours. After processing
your request, we will e-mail you complete return instructions and a
return merchandise authorization number. This RMA number must
be visible on the outside of your returned package. Returns received
without a valid RMA number, clearly visible on the outside of the
package, will be rejected. RMA numbers expire within 15 days of
being issued.
Returns
for credit on valid items are only accepted within 30 days of original
purchase. The 30-day credit return policy does not apply to certain items, such as hard drives,
video cards, motherboards, CPUs, computer systems, surplus parts,
and opened Acoustipack products which can only be returned for
replacement. For complete details of our return
policy please see our TERMS
AND CONDITIONS.
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